Transform Your Business With Digital Workplace
TABLE OF CONTENT
The rise of Digital Workplace
What is a Digital Workplace?
Components of Digital Workplace
Benefits of Digital Workplace
Digital Workplace Tools
How to turn your workplace digital and dynamic
How to select the best digital workplace services
Conclusion
The rise of Digital Workplace
COVID-19 acted as an accelerator to promote Digital Workplace to enterprise and businesses. However, before the pandemic, with the rapid growth of Technology, Digital Workplace Market reached 15 billion USD in 2018 and is expected to reach 70 billion USD in 2026 (source: www.marketsandmarkets.com). There are 3 main reasons why the digital workplace is important:
1. Workforce Replacement:
The baby-boomer generation has left the companies for retirement, so that the needs to pass their know-how and years of experience for the next generation of workforce: Millennials and GenZ is extremely important for enterprises. Digital Workplace allows transparent access to the centralized materials and documents for each staff within the organization chart. At the same time, digital workplace solutions are the best option for companies to adopt globalization and for MNCs to control their branches in different time-zones and markets. Digital workplace examples such as: Skype for Business, Facebook Workplace have a history of transformation in the employee experiences at least 10-15 years prior to the pandemic outbreak.
2. Paperless Transformation
Sustainable Business is undeniably the heated topic in developed countries. It is also the model of operation that is highly recommended by economists and experts, not only for green-environment supporters. Digital workplace contributes greatly to transform many businesses process into paperless ones as it creates both the platform of digital traces and actions. For example, thousands of paper pages are saved when companies run their digital communication smoothly. Instead of printing announcement and information, it now reflects in their intranet or email groups.
3. Paperless Transformation
Finally, this is why Centralizing all activities and information to deploy comprehensive management helps businesses better manage their information assets. Levels of managers also need to find an optimal way to implement compliance and policies within their organizations, including digital activities. Accelerating the implementation speed in every process helps save budget and is a need of many organizations, especially start-ups with limited budgets and globally structured organizations.
What is a Digital Workplace?
A digital workplace is aimed at an innovative working environment where advanced technologies can be applied to make interactions and work exchanges smooth through digital applications. It can be said that this is a network that allows personnel to work in any state, such as remote, hybrid, or overseas.
Analyzing the digital workplace definition, it clarifies that digital workplace transformation for businesses will improve the working style to become more professional, flexible, and proactive. Moreover, engagement and work efficiency are also maximized, which is suitable for the fast-paced environment in the world.
Components of Digital Workplace
To fully understand the question “what is digital workplace?”, besides definition, let’s take a look at the components- what makes a Digital Workplace. with the focus on human experience, digital workplace serves as three major functions: To Connect, To communicate and To Collaborate. Let’s take a look at the parts of a Digital Workplace (source: Deloitte.com).
- Target:
The digital workplace prioritizes boosting efficiency of the employees’ ability to do their job by collaborating, communicating, and connecting with others. The goal is to forge productive business relationships within and beyond natural work groups and to enable knowledge sharing across the organization. - Technology:
Technology Advancement made Digital Workplace possible in the first place. There are many tools and platforms to support transformation for each process within enterprises. These tools also have developed to meet the most specific demands of industries. - Management:
Company policies and processes need to meet technology and employee needs, including controls, compliance and risk metrics. Without regulation, Digital Workplace will not be able to fulfill its mission and technology will become a weakness for threats to exploit. This administrative capacity is the overarching factor and influences the decisions of the remaining two components of Digital Workplace.
Benefits of Digital Workplace
Post-pandemic, 60% of businesses will opt for a hybrid work model. Thanks to digital workplace tools, businesses can optimize costs for management activities, processes, and internal systems and grow revenue quickly. When businesses can cut costs in terms of office space and maintenance, staff travel costs, facilities, etc., a digital workplace can help you turn the old approach into a new virtual environment that still ensures high interactivity. However, this will be accomplished entirely through the Internet, requiring a highly adaptable platform that runs without a hitch. Learn about the benefits a digital workplace brings to your successful operations.
Efficiency boost
When employees can freely choose their own workspace in a remote or hybrid state, this can reduce distraction compared to traditionally working in an unsuitable environment. Work processes are also streamlined and systematic due to the all-in-one and easily accessible digital workplace tools. This will improve productivity for both individuals and businesses. Remote workers report higher levels of happiness, engagement, and productivity than office workers (Forbes).
Unified Connectivity
When a business owns and accesses within a working network, a digital workplace simplifies the process of information sharing and brainstorming ideas among employees. Especially for remote individuals, even if they are on different continents, access and information remain intact to avoid misalignment. Platforms that deliver digital workplace services can ensure this while creating a culture of inclusion and accountability for businesses.
Higher Engagement
Hire global talents
According to Forbes, up to 66% of employees say they are comfortable with their employer monitoring their digital activity, as long as they are transparent about it. Giving employees full control of the work helps them feel that management has trust and will be motivated to complete the work without being too constrained and controlled in terms of space. This result will lead to the tendency of employees to stay with the company longer, even they are willing to accept a salary that is not too high in return for comfort in the working environment.
Digital Workplace Tools
Digital workplace tools aim to improve the quality of work life, employee experience, and employee productivity by equipping them with the resources to work from any device across all geographies and allowing them to connect, collaborate, and communicate. Some of the digital tools that every modern workplace needs to incorporate are:
- Communication tools
- Collaboration tools
- Project management tools
- Knowledge management tools
- CRM systems
- HCM software
- Analytics tools
Below are some of the most used and popular Digital Workplace solution provider that creates a diverse landscape.
How to turn your workplace digital and dynamic
Employee Training
Training programs on specialized skills or orientation sessions are a form of investment for their own businesses, and many companies are increasingly promoting this training element. Programs designed by the company itself or by an outside expert can be hosted and used by employees in any way. Working remotely or with time zone differences, employees can fully access the company’s internal system and participate in the training process. Administrators can also track training progress through the platform.
Human Resources Management
Every employee, when joining an organization or business will have folders containing information and documents related to their work for HR purposes and legal issues. An internal data storage platform will allow employees to access soft-copy documents to maximize work, with only an internet-connected device. In addition, the issues of leave and employee benefits will also be managed on the systems for management or personnel to approve sick leave applications, and personnel will also have access to read the content about benefits and tax information.
KPIs tracking.
Digital workplace will provide dashboards and tracking tools to track individual or team performance and progress. Real-time updating and monitoring help to promote the project’s goals and promptly provide solutions if there are problems.
Thanks to this KPI measurement tool, businesses can adjust tasks to suit each individual’s performance to maintain efficiency.
CRM Improved.
Tracking and managing customer data has become convenient and syncs quickly due to digital workplace. Data on customer’s purchase history, personal information and preferences will be recorded when employees interact with them. This process will boost customer retention as you build a seamless service experience and capture customer insights. At the same time, every time a customer edits information on the system, it will also be updated in real-time so that employees can access and contact them at any time.
Training programs on specialized skills or orientation sessions are a form of investment for their own businesses, and many companies are increasingly promoting this training element. Programs designed by the company itself or by an outside expert can be hosted and used by employees in any way. Working remotely or with time zone differences, employees can fully access the company’s internal system and participate in the training process. Administrators can also track training progress through the platform.
Human Resources Management
Every employee, when joining an organization or business will have folders containing information and documents related to their work for HR purposes and legal issues. An internal data storage platform will allow employees to access soft-copy documents to maximize work, with only an internet-connected device. In addition, the issues of leave and employee benefits will also be managed on the systems for management or personnel to approve sick leave applications, and personnel will also have access to read the content about benefits and tax information.
KPIs tracking.
Digital workplace will provide dashboards and tracking tools to track individual or team performance and progress. Real-time updating and monitoring help to promote the project’s goals and promptly provide solutions if there are problems.
Thanks to this KPI measurement tool, businesses can adjust tasks to suit each individual’s performance to maintain efficiency.
CRM Improved.
Tracking and managing customer data has become convenient and syncs quickly due to digital workplace. Data on customer’s purchase history, personal information and preferences will be recorded when employees interact with them. This process will boost customer retention as you build a seamless service experience and capture customer insights. At the same time, every time a customer edits information on the system, it will also be updated in real-time so that employees can access and contact them at any time.
How to select the best digital workplace services
Building a digital workplace will be a springboard for your business to go far and be sustainable, but not stopping at setting up a mere virtual environment, business owners need a strategy to deploy digital workplace that are effective and appropriate.
The company’s development orientation and goals will also change over time to match the needs of the market. So, when the strategy is unchanged over the years, the business will forever be stuck in place and be left behind over time. Make sure that the systems or software your company uses to implement digital workplaces are continuously audited. And don’t hesitate to change if digital workplace solutions have become outdated and no longer meet your work needs.
- Choosing a scalable digital workplace
When businesses are oriented to scale and grow globally, the digital workplace must also meet this criterion to serve the business process. Look for services that can help businesses deploy with more users and integrate more functions to enhance the human resource experience. The robust and scaled-up solution is ideal for a long-term companion on your growth journey.
- Go for an easy-to-use digital workplace.
Not everyone will get used to the digitalization of the job quickly, so for those new to it, a simple digital workplace will take less time to become proficient. Give your employees a professional, easily accessible digital workplace and make them believe it’s the best solution for working off-office.
Conclusion
Finally, organizations have recognized the significance of successfully integrating digital workplaces to enhance job efficiency and improve remote management operations, wherever employees are. Employing the proper digital workplace technologies will help enterprises cut expenses while establishing a hybrid working environment and enhancing employee happiness and engagement.
If you are still struggling to find the right solution to implement a digital workplace in your business strategy, contact AHT Tech today for consulting on this service. We offer multiple all-in-one solutions for businesses in the digital transformation era.